Please make sure to review our return policy.
Due to the custom nature of our design work, JoJo's Web Designs does not issue refunds for any reason. If you aren't happy with the design work itself, you simply need to advise us of that fact during the creative process of the design project and we will adjust the design project accordingly and make the required changes.
A non-refundable deposit is required before we begin on certain design projects. We do not issue refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable. All set-up fees are nonrefundable as it is applied to costs immediately incurred in initiating design services. If a design project is canceled or postponed, any money paid is retained by JoJo's Web Designs and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.
We do not offer refunds for design packages shipped that have been refused at the door. If your design package is missing due to an mistyped address on your part, we will reprint your design order and re-ship it to your correct address (you are responsible for paying reprint fee and re-ship fee) .
Please make sure that names, titles and any other word content is correct as JoJo's Web Designs is not responsible or liable for misspelled words, bad grammar, etc.
If we receive a chargeback or payment dispute from a credit card company or bank, the design project will be canceled without notice. A chargeback fee (issued to recover fees passed on to us by the credit card company), plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before design work is continued, files delivered, or any design materials is shipped. Instead of issuing a chargeback, contact us to address any invoicing issues. Requesting a chargeback or opening a dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.